Advancing People - Recruitment Specialists are now recruiting for a Head of Claims to join a VC Backed Tech company who are using AI to help insurers process Claims. Our client have raised $16M+, and already manage claims for 30+ insurers across more than $200M in insurance premiums with aggressive growth plans.As Head of Claims it will be your mission to redesign how claims handling works across products, regions, workflows, escalation management, QA, fraud prevention, recoveries, litigation handling, and customer communication.You will own claims standards across the company and work directly with founders, product, engineering, and operations to rethink every part of the claims lifecycle.This role is for someone ambitious enough to believe the industry can operate radically better than it does today.Roles and Responsibilities:Redesign workflows, escalation structures, QA systems, and claims governanceIdentify operational bottlenecks and eliminate unnecessary complexityPartner with product and engineering teams to automate and improve workflows using AIDefine claims handling standards across auto, property, liability, travel, renters, and other productsOwn governance for complex, high-risk, litigated, or precedent-setting claimsHire and develop exceptional Claims Handlers, Team Leads, QA specialists, and handlersRaise the technical bar across the organizationCreate coaching systems, calibration frameworks, and technical trainingAct as the senior claims expert in customer an