Are you an organised and customer-focused Sales Administrator looking for a role where you can make a real impact?We''re seeking a proactive and detail-oriented individual to become a key part of our operations team, providing outstanding support to customers and ensuring orders are processed efficiently from enquiry through to delivery.Working closely with Sales, Production, and Logistics, you''ll play a vital role in maintaining excellent customer relationships, coordinating orders, resolving queries, and helping deliver a first-class customer experience.This is an excellent opportunity for someone who enjoys working in a fast-paced manufacturing environment and takes pride in delivering exceptional customer service.The RoleAs a Sales Administrator, you will be responsible for:Acting as the first point of contact for customer enquiries via phone and emailProcessing customer orders accurately and efficiently from receipt through to deliveryProviding customers with order updates, lead times, and delivery informationManaging order queries, returns, and account-related enquiriesMaintaining accurate customer and order information within the ERP systemLiaising with Production, Logistics, and Sales teams to ensure orders progress smoothlyResolving customer issues in a professional and timely mannerBuilding strong relationships with customers and understanding their requirementsEscalating technical or warranty-related queries to specialist teams when requiredSupporting continuous ..... full job details .....