Customer Service AdministratorSalary 26,000 - 26,500 (10% Bonus)About the RoleWe''re looking for a proactive and customer-focused Customer Service Administrator to join a fast-paced and supportive operations team. This is an exciting opportunity for someone who enjoys problem-solving, delivering exceptional customer experiences, and working in a role where accuracy and communication really matter.As a key member of the team, you''ll manage customer enquiries, resolve account and service-related issues, and ensure customer information is maintained accurately and efficiently. You''ll work collaboratively with internal departments and external stakeholders to deliver high-quality outcomes while meeting service targets and KPIs.This role is ideal for someone who thrives in a busy environment, enjoys taking ownership of tasks, and is passionate about making a positive difference for customers.Key Responsibilities Deliver outstanding customer service across telephone, email, and written correspondence channels. Resolve customer queries efficiently, aiming for first-contact resolution wherever possible. Maintain accurate customer records and update internal systems in line with company procedures and compliance standards. Monitor and manage allocated workloads to ensure all tasks are completed within agreed service levels and deadlines. Investigate account or billing discrepancies and take corrective action to ensure accurate outcomes for customers. Liaise with internal teams, cont