Our Inbound Customer Service Advisors are an integral part to the ''Responsive Maintenance'' arm at Ian Williams, and we are looking for an additional team member to join our growing team. As an Inbound Customer Service Advisor, you are part of the National Helpdesk (iwhub), and you''ll enjoy the dynamics of working within a fast paced and sometimes pressurised environment, working to SLAs and KPIs. You will have a real impact working in the Helpdesk by providing the best customer service possible to our customers. By achieving this excellence, together with your team, you will be contributing to the company wide success of Ian Williams. At Ian Williams, we''re committed to fairness, inclusivity and respect. Your hard work will always be recognised and rewarded, and with that in mind, we offer the following: Competitive base salary of £28,583 for a 37.5 hour working week Monthly performance bonuses Profit share scheme 31 days annual leave (inc. Public Holidays) plus buy or sell annual leave Pension contributions up to 5% Life insurance Annual pay reviews Training and development opportunities Health and wellbeing support via Lighthouse Charity. We offer our iwhub employees a modern, spacious, and open plan office with easy public transport access (train and buses) and onsite parking for drivers. The office also offers a fully equipped kitchen with facilities, comfortable and private break out areas, as well as a designated prayer room for worship. The Customer Service ..... full job details .....