Part Time
Customer Service advisor
Glasgow
225117304
Posted Today
Part Time Customer Service Advisor
Salary: EVH Grade 5
Hours: 17.5
Location: Glasgow
We are seeking a skilled Customer Service Advisor to join a respected social housing organisation based in Glasgow. This is a front-line role handling enquiries across multiple channels, including phone, email, face-to-face, webchat, SMS, and social media. You will ensure customers receive timely, efficient, and high-quality outcomes while providing an excellent experience.
Key Responsibilities:
- Deliver excellent customer service and manage enquiries across all areas of the organisation
- Handle reactive requests including repairs, housing allocations, rent and payments, tenancy management, and anti-social behaviour
- Provide reception cover and support digital channels
- Take ownership of enquiries to resolve issues efficiently and reduce customer effort
- Liaise with internal teams and external agencies to ensure timely resolution
- Maintain accurate records and fully utilise customer management software
Requirements:
- Minimum of 1 year front-line customer service experience, ideally in a call centre or high-paced environment
- Excellent verbal and written communication skills
- Strong organisational skills and ability to prioritise effectively
- Customer-focused, proactive, and resilient
- Proficient in Microsoft Office
Desirable:
- Experience in social housing or housing management
- Knowledge of the Scottish social housing sector and relevant regulations
- Customer or housing-related qualifications
Only candidates with relevant experience should apply.
RG Setsquare is acting as an Employment Business in relation to this vacancy.
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