We are looking for a proactive and highly organised Operations Team Leader to oversee daily operational workflows and ensure compliance. In this pivotal role, you ll manage ticket queues, allocate tasks across the team, and drive continuous improvement across the business. You ll also take ownership of maintaining ISO9001 and Health and Safety certifications, ensuring processes are efficient, compliant, and regularly audited. Salary: Up to £33,000 per annum depending on experience Location: Near Farnborough Contract: Permanent, full time, office based Key responsibilities Ticket management: Monitor and manage ticket queues and allocate tasks to ensure timely resolution. Provide guidance, support, and oversight to the operations team, fostering accountability and collaboration. Maintain and update ISO9001 and Health and Safety certifications. Conduct regular audits of business processes to ensure compliance, efficiency, and effectiveness. Update records and devise improvements to enhance operational performance and compliance. Provide regular reports to the Head of Business Operations on operational performance, certification status, and audit outcomes. Attributes Knowledge of ISO9001 standards and Health and Safety compliance Strong organisational and record-keeping skills Experience with ticketing systems (Halo or similar) Excellent communication abilities Proficiency in Microsoft Office Suite (Excel, Word, Outlook) Analytical mindset with a focus on continuous improve