Call Centre Team Leader£16.92 - £22.55 per hour (depending on shift pattern)Permanent Office-based (Nottingham)Out of Hours: Evenings, Nights and WeekendsHarper Recruitment Group are working in partnership with a leading not for profit organisation who place people at the heart of everything they do. We''re looking for an experienced Call Centre Team Leader to join their growing operations team in Nottingham. You''ll play a key role in managing staff, coordinating workflow, and ensuring excellent service delivery across multiple sites.This is a great opportunity for someone with call centre, customer service, or team leadership experience who thrives in a busy environment and enjoys supporting others.The role offers fantastic flexibility and is ideal for an existing Team Leader looking to take on extra hours and increase earning potential, or a former Team Leader seeking a part-time position and happy to work evenings, nights, or weekends.The company operates a 12-week rotating shift pattern, which is adaptable based on your availability. You can work from as little as 8 hours per week up to full-time hours, depending on your preferences and commitments.What will the role involve? Oversee operational workflow across all company sites, ensuring smooth service delivery throughout each shift.Coordinate home visits and patient transport to maintain timely and safe patient care.Monitor and manage demand, reallocating staff and adjusting priorities to address peaks in workload.Foll