An exciting opportunity for a Key Account Manager to manage key customer relationships and support effective business operations within a technical engineering and manufacturing environment. Working closely with customers and internal teams, you will oversee customer orders, coordinate delivery commitments and ensure a high level of service throughout the customer journey. You will play an important role in improving customer satisfaction, resolving issues and identifying opportunities to strengthen relationships and support business growth. Key Responsibilities Manage relationships with key customers, acting as their main point of contact for day-to-day operational queries and updates. Oversee customer orders, forecasts and delivery schedules, ensuring commitments are aligned and communicated effectively. Work closely with internal teams, including Sales, Operations and Supply Chain, to coordinate order fulfilment and resolve issues. Monitor customer performance, delivery targets and outstanding orders, taking proactive steps to address risks and delays. Support the preparation and management of customer quotations, pricing information and contractual requirements. Maintain accurate customer records, forecasts and order information across relevant business systems. Lead and support customer review meetings, tracking performance against agreed targets and coordinating actions where improvements are needed. Build strong customer relationships, identifying ..... full job details .....