Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone''s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Our client, a leading organisation in the Utilities sector, is seeking a dynamic and analytical Customer Excellence Business Analyst to join their Electricity Distribution team. This is an exciting opportunity to play a pivotal role in delivering innovative digital solutions that enhance customer experiences and streamline operations. Role: Customer Excellence Business AnalystDuration: 12 Months Location: Remote (travel for workshops, exp paid) Rate: 500 pd (umbrella) Key Responsibilities:As a Customer Excellence Business Analyst, your contributions will be vital in driving the digital strategy forward. Key responsibilities include:Business Process and Requirements Analysis:Map and assess current processes within Customer and Connections to identify inefficiencies and customer pain points.Develop clear requirements, user stories, and acceptance criteria to guide digital improvements.Digital Solution Design and Delivery Support:Collaborate with ITandD, business owners, and delivery teams to shape user-centred digital solutions.Support backlog development, testing, and ..... full job details .....