Location: St. Albans, AL4 Salary: 40,000 Working Hours: Monday- Friday (Hybrid) Job Code: MJ2254 Customer Experience Executive (Hybrid) An exciting role awaits within a renowned company, established nearly 40 years ago and employing over 3000 people nationwide. This position is perfect for someone who thrives on enhancing customer experiences and driving positive change. Imagine working in a dynamic environment where your contributions directly impact customer satisfaction and business growth. Reporting directly to the Commercial Director, this role is pivotal in shaping the customer journey, working closely with sales, retention, and customer service teams. This hybrid role offers the flexibility of working two days in the office and three days from home. Seize this chance to make a meaningful impact and grow within a supportive and forward-thinking company. Apply now and take the next step in your career journey! Key responsibilities include: Implementing a high-performance culture prioritising customer experience, including developing training programs and setting clear performance metrics Identifying improvement areas in the customer journey by gathering and analysing customer feedback, and liaising with relevant departments for solutions Refining processes to boost efficiency and growth through continuous monitoring, evaluation, and optimization of operations Strengthening customer relationships by developing tailored engagement strategies and personalized communica