FT Recruitment are recruiting on behalf of our client based in Smethwick, We are looking for an individual who has experience within the Customer Service sector.- This is working with the Fleet Franchise and will require individuals with excellent communication skills and ideally experience working with drivers.

Your role will entail:
- Provide exceptional customer service by responding to customer inquiries and resolving issues in a timely and professional manner.

- Taking calls from customers who may be missing/chasing parcels and deliveries.

- Handle a high volume of incoming calls and emails from customers, addressing their questions, concerns, and requests.
- Accurately enter customer information and update records in the company database.
- Collaborate with other team members to ensure customer satisfaction and achieve department goals.
- Maintain a thorough understanding of company products, services, and policies to effectively assist customers.
- Follow established procedures for handling customer complaints and escalating issues when necessary.
- Provide product recommendations and assist with order placement or modifications.
- Process returns, exchanges, and refunds according to company policies.

what we are looking for:
- Previous experience in a customer service role or fleet role is preferred but not required.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and the ability to think quickly on your feet.
- Proficient computer skills, including experience with CRM software and Microsoft Office Suite.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Positive attitude and a commitment to providing exceptional customer service.
- Flexibility to work evenings, weekends, and holidays as needed.