Deskside Support EngineerSalary: 30,000- 34,000Location: Onsite ManchesterA great opportunity for a Deskside Support Engineer to join an site IT team in Manchester. You''ll handle technical issues that can''t be resolved remotely, taking full ownership of incidents and service requests while delivering excellent to face support.Key ResponsibilitiesProvide deskside support for Windows 10, Microsoft Office, antivirus, Defender, and encryption toolsResolve incidents and service requests requiring site intervention.Maintain accurate updates in the ITSM system and communicate clearly with users.Escalate P1/P2 issues when required.Support product/application evaluations and follow all documented IT processes.Essential skillsExperience in deskside 1st and 2nd Line support.Strong communication and customer facing skills.Strong knowledge of Windows 10 and Microsoft Office.Experience with Active Directory (password resets, account management).Understanding of antivirus, Defender, and basic security tools.Familiarity with encryption technologies (training provided).Hardware support: laptops, desktops, peripherals, printers.Basic networking: patching, connectivity checks, troubleshooting.Experience using an ITSM platform (ServiceNow or similar).Ability to diagnose and resolve desktop, software, and user issues.ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require a