Sytner are seeking a highly driven, detail orientated and commercially focused Enquiry Manager to oversee and manage the inbound and out bound enquiries and prospecting in Mercedes-Benz of Bath. This role is focused on maximising enquiry conversion, delivering exceptional customer response standards and ensuring we capitalise on opportunities in the sales department. You will oversee all inbound sales enquiries, organise and oversee prospecting to existing service customers. With a strong eye for detail and a background in delivering exceptional standards and sales yourself, you will drive improvements in enquiry handling, appointment setting, call coaching and overall conversion performance. This role plays a critical role in ensuring that no sales opportunity is missed and that we deliver a seamless customer journey, while aligning vehicle availability with market demand. Key responsibilities Enquiry management and conversion Oversee all inbound and outbound sales enquiries, across phone, email, website and third-party platforms Ensure rapid response times and professional communication Implement structured processes to maximise appointment setting and success Monitor and analyse enquiry performance metrics Identify trends and set process to continually improve Make sure follow up calls are made to ensure customers have received the best possible experience Coaching, Development and performance Management Lead and develop the enquiry function, setting clear expectations