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Direct message the job poster from InterQuest GroupSenior UX DesignerLondonHybrid - 3 days pw onsiteWe currently have an exciting opportunity for a Senior UX Designer to join an experienced and dedicated design team working for a unique and leading customer centric business in the not for profit space.You''ll be stepping into a collaborative and cross-functional environment where your voice matters. You’ll work as part of Product squads co-creating solutions grounded in real customer needs. The team believe the best experiences come from deep understanding, which is why we embed continuous user research, data insights, rapid prototyping, and iterative testing into their design process.About the role

Create evidence-based user journeys across web and native experiences.Partner with service designers to understand the wider context of services and touchpoints.Generate and refine ideas that solve customer and business problems.Produce prototypes and high-fidelity designs, using them to test with users and achieve stakeholder buy-in.Use psychological principles of design to create experiences that guide, motivate, and support customers in making confident decisions.Ensure that we design solutions based on problems using root cause analysisUse research approaches like competitor analysis to find opportunities for improved journeys.Apply behavioural insights such as cognitive load, choice architecture, nudging, and persuasive patterns responsibly and ethically.Balance business goals with customer wellbeing, ensuring that behavioural design approaches build trust and transparency.Work with researchers to test behavioural hypotheses, measuring the impact of design interventions on customer behaviour.Translate complex services into clear, supportive journeys that reduce friction and help customers achieve their goals.Share knowledge and best practices with peers in the UX team.What you''ll bring

Extensive hands-on experience in roles such as Senior Product/ UX Designer, across multiple devices and platforms.Strong skills in interaction, information, and visual design.Experienced in delivering digital products and services from concept to implementation with measurable impactExperience applying WCAG accessibility standards to real-world designs.Strong communication and presentation skills, with evidence of influencing stakeholders.Strong critical analysis skills, that can use all the factors of UX practice to evaluate and critique solutions against the problem or opportunityKnowledgeable in behavioural design principles, with experience applying psychological insights to influence decision-making and improve usability.Experience working in cross-functional teams alongside product managers and engineersExperience mentoring junior designers, supporting their growth and confidence.On top of the salary the successful candidate will receive a generous range of benefits which include: an annual discretionary bonus, non-contributory pension, 28 days holiday, PMI and 4 development days (for learning and development) plus many more.Candidates must be based in the UK and hold a British/EU Passport or Indefinite Leave to Remain. Unfortunately sponsorship cannot be offered for this role.Please apply now with a CV and Portfolio that demonstrates the design process and outcomes across multiple platformsSeniority and job details

Seniority level: Mid-Senior levelEmployment type: Full-timeJob function: DesignIndustries: Non-profit Organizations and Financial ServicesReferrals increase your chances of interviewing at InterQuest Group by 2xGet notified about new Senior User Experience Designer jobs in

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