Head of Customer Success (Global) Base: £85,000 - £95,000 + bonus | UK-based (global remit)Our client has built an AI-powered, 24/7 sales and lead management platform for the health and fitness industry, acting as a virtual, multilingual sales agent across voice, SMS, WhatsApp, and social channels. You''ll be the Global Head of Customer Success - a true player-coach: owning relationships with key customers while building the CS function, processes, and team from the ground up.What you''ll be doing:Own global CS strategy and key accounts: drive onboarding, adoption, renewals, and expansion across a growing international customer base.Build and lead a young CS team: hire, coach, and develop early-career talent, putting structure, playbooks, and clear performance standards in place.Design scalable CS processes: from onboarding journeys and health scoring to QBRs, renewal motions, and escalation frameworks.Use AI and data every day: monitor customer health, surface risks and upsell opportunities, and turn insights into clear ROI stories for senior stakeholders.Be the global voice of the customer: work closely with Product, Sales, and Marketing to shape roadmap, GTM, and how the platform delivers measurable value.What we''re looking for:6-10+ years in B2B SaaS Customer Success/Account Management, including time in a senior/lead role.Comfortable as a hands-on leader: happy to own strategic accounts while building and managing a team.Strong with data, AI-curious, and able to turn co