Location: SaltashIndustry: Freight Forwarding / Supply Chain LogisticsEmployment Type: Full-TimeAre you a detail-oriented professional with a passion for delivering exceptional service in a fast-paced environment? An exciting opportunity has arisen within a high-performing team supporting strategic freight forwarding accounts. This role is ideal for someone with a strong background in sea freight operations and a proactive approach to customer service.Key ResponsibilitiesDeliver exceptional customer service by completing booking procedures accurately and efficiently, ensuring a seamless "right-first-time" experience for every client.Manage import processes with confidence, providing clear guidance and expertise to clients to support smooth and compliant shipments.Handle client payments where credit terms are not in place, ensuring transactions are processed securely and professionally.Prepare and verify all documentation required for customs clearance, ensuring accuracy and full compliance with relevant regulations.Select and coordinate with trusted suppliers, choosing partners who offer the best balance of service, reliability, and value for our customers.Negotiate competitive rates and deliver clear, compelling quotations to clients to support their logistics needs.Contribute to the growth of our European Centre of Excellence, helping to enhance processes, share best practices, and drive continuous improvement.Ensure all activities follow Authorised Economic Operator (AEO)