Customer Communications Executive
Job Title: Customer Communications Executive Location: Warwick, Hybrid - 1 day per week on-site Contract: Initial 3-month contract (the client are working to secure a permanent opportunity)Pay Rate: From 51,000 per annum (paid pro-rata) About the Programme: Join a high-profile, fast-moving national programme focused on reforming the connection queue for generation projects to the wider grid! The Communications and Engagement Team plays a key role in keeping customers informed and engaged through webinars, events, and website updates. Role Overview: This role will support the Customer Communications Lead in delivering clear, timely, and effective communications to programme stakeholders, primarily customers. You will be responsible for coordinating webinars, supporting in-person events, and managing website publications, ensuring content is accurate, accessible, and delivered on schedule. Key Responsibilities:Coordinate and support regular customer webinars (fortnightly), including:Liaising with subject matter experts and presentersManaging agenda, logistics, and audience interaction (QandA sessions, screen sharing)Post-webinar follow-up, including addressing unanswered questions and gathering feedback for future sessionsAssist with website publications:Support content preparation and ensure style, tone, and format are customer-friendlyWork with web teams to upload content in line with programme requirementsSupport in-person customer events:Assist with planning, logistics, and
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