Job Title: Customer Service Representative

Location: Leeds city centre

Pay Rate: -14.02p/hr

Hours: Monday - Friday. Rotating shift pattern with 7 hour shifts starting from 8am and finishing up to 9pm.

Hybrid Working: 2 days per week in the office after the first 2 months.

Contract Type: Temporary - 6 months initially with potential for progression.

Start Date: 6th October 2025

Our client, one of the UK''s largest banking groups, is seeking experienced Customer Service Representative to support their Customer Service Operations team, specialising in the management of stocks and share investment.

As a Customer Service Representative, you will play a vital role in supporting customers manage stocks and shares investment, pension investments and savings accounts. To do this, you will be provided with a thorough training programme of 8 weeks, and ongoing support afterwards.

What are the responsibilities of this role?:

• Deliver clear, accurate, and timely information to customers about their investment shares and account details.
• Support customers in accessing their accounts and navigating their investment portfolios with confidence.
• Investigate and resolve customer queries, including issues with transactions or account access, ensuring a smooth and positive experience.
• Uphold all relevant banking regulations and security standards to safeguard customer data and maintain trust.
• Keep thorough records of customer interactions and transactions, and assist with reporting for internal reviews and compliance checks.

What Benefits do you offer?:

• Work from home 60% of the week
• Office located in City Centre with excellent transport links
• On site canteen
• Flexible benefits to suit your lifestyle, such as discounted shopping, attraction tickets and travel.
• First-class support and training for all colleagues
• Opportunity for growth within the company
• Well-being Support through dedicated Apps and Employee Assistance Programme
• Holiday allowance of 30 days per year
• Weekly pay

What skills do I need?:

To excel in this role, you should possess the following skills and experience:

• Experience working in customer services, managing a high volume of calls.
• Excellent communication skills, both written and verbal
• Able to handle complex information and work to a high level of detail.
• Proficiency in IT packages such as Excel, Outlook, and Word
• Strong problem-solving abilities and the ability to use own judgement
• Experience in banking, financial services, insurance or lending is highly desirable

Joining our client''s dynamic and collaborative team will mean you are part of one of the UKs largest banking groups, and supported by a diverse and forward-thinking organisation.

Apply today to hear more about this opportunity.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone''s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.