£33,498 + Essential Car User AllowanceLeeds2 Year Fixed-Term ContractDo you have experience in housing management and want to help people make a home? Leeds Federated is seeking a dedicated Neighbourhood Officer to join our Area Team. In this role, you''ll take ownership of a designated portfolio of homes, acting as the primary point of contact for our customers. You''ll be responsible for building strong, positive relationships and ensuring our customers receive a high-quality, responsive service, that is built on trust, transparency, and mutual respect. What you''ll do: Act as the main interface between the association and the customers, liaising with colleagues to ensure services are provided effectively Provide support that recognises and responds to the needs of individuals and communities Take ownership of customer enquiries across all channels, ensuring they are resolved efficiently and to a high standard Take prompt and fair action in cases of tenancy breaches, anti-social behaviour, or safeguarding concerns Carry out estate inspections and monitoring communal areas to ensure safety and cleanliness standards Let empty homes within our guidelines of creating sustainable communities Collaborate with internal teams and external agencies to improve community wellbeing Use feedback and performance data to drive service improvements and customer satisfaction. What we''re looking for: Proven experience in housing management and/or delivering care and support services A confi