IT Support Engineer JS Legal Recruitment Ltd are excited to be working with a highly regarded law firm based in Braintree. Who have an opportunity for an experienced IT Support Engineer to provide hands - on, front line, support to users of varying skill sets and experience. If you''re an IT Support Engineer looking for a new career opportunity, we would like to hear from you. Experience To provide technical deskside and remote support to telephone and e- mail requests from users for a PC Hardware, Software, and associated peripherals Log support calls and document their outcome to facilitate the resolution of common queries Troubleshooting and resolving network connectivity issues Managing VOIP and digital phone systems Assisting with the maintenance and distribution of software packages, manual and automated To redirect or escalate support requests to external IT Consultants if required To install and configure operating systems to the standards agreed with the external IT consultants To assist in the preparation, installation, and maintenance of the firm''s disaster recovery centre and to assist with and give guidance on the disaster recovery plan Setup and management of Android/IOS Mobile phones and their contracts Skills Required Minimum 2 years in an IT Support Engineer role with extensive user and system support experience Excellent communication and customer support skills Ability to self- manage time and prioritise support tickets based on type and ..... full job details .....