Reporting to the Housing and Wellbeing Manager, the Housing and Wellbeing Officer is responsible for working with customers to promote and maximise their independence, assisting them to move on to greater self-reliance within a customer focused environment and in line with the Independence and Wellbeing frameworkWhat you''ll be doingTo assist our customers to identify their strengths, development needs and risks to jointly develop a plan to build on or address these, including coaching and assisting customers to achieve greater independence;To assist customers to access other agencies and their services and the services within the wider community;To attend and co-ordinate Multi Disciplinary Teams (MDT''s) alongside other professionals such as Adult Social Care and Safeguarding to make joint decisions around the best care and support for customers.To coach and assist customers to maintain their occupancy agreement and fully understand their responsibilities;To encourage feedback from customers, recording and responding to any complaints and compliments;To ensure safeguarding concerns are dealt with promptly and in line with guide lines and appropriate action is taken;To be responsible for tenancy management, including voids, reporting repairs / maintenance, allocations, lettings process, rents, aids and adaptations, ASB and challenging behaviour and breaches of occupancy agreements;To carry out any Health and Safety duties as directed by the Housing and Wellbeing Manager and a