Repairs Complaints Officer - Property Services5-Month Initial ContractFull-Time Hybrid Working - 2 Days in the OfficeI am currently working with a housing provider looking for an experienced Repairs Complaints Officer to join their Property Services team on an initial 5-month contract.This role will take ownership of repairs and property-related complaints from start to finish, acting as a true case manager and ensuring residents receive clear, thorough and timely resolutions.Key ResponsibilitiesManaging Stage 1 and Stage 2 complaints relating specifically to repairs and Property Services.Handling cases escalated to the Housing Ombudsman and supporting the preparation of formal responses.Taking full ownership of complaints from initial investigation through to resolution.Producing high-quality, detailed and customer-focused complaint response letters.Liaising with repairs teams, contractors, surveyors and other internal services to investigate cases.Identifying when a property inspection is required and arranging or attending inspections where appropriate.Keeping residents updated throughout the complaints process and ensuring agreed actions are followed through.Identifying recurring issues and opportunities for service improvement.About YouWe are looking for someone with strong experience managing complaints within housing repairs, property services, maintenance or a similar housing environment.You will ideally have experience of Stage 1, Stage 2 and Housing Ombudsman ..... full job details .....