Would you like to make a difference to someone''s life?Are you driven to serve a real purpose, helping people as we face the terrible hardships and difficulties of the cost of living crisis?If you said yes to these questions then this challenging yet rewarding role is for you.We are looking for a team of experienced Full time Inbound Telephone Customer Service Specialists to join our TP family for one of our government campaigns. This is an office-based Telephone role in our Gateshead office and work from home will not be available. Role: Telephone Customer Service Expert Site: Tyne River House Gateshead, NE11 9SZ Start Date:03.08.2026Contract: Full-Time Training Duration: 10 days, Monday to Friday (full time training must be attended 9am-5:30pm) Hours: 37.5 hours per week Shifts: Monday - Friday 8:00am to 18:15 ( 8-4 / 9-5 / 10-6 ) NO WEEKEND WORKING and NO BANK HOLIDAYS. Salary: £24,784.50 What does my role involve? You will be working in a lively, vibrant and rewarding environment.Your day will start by signing into your systems, making sure you are ready for the fast paced day ahead.• As a Telephone Customer Service Specialist you will provide excellent service to a diverse range of customers and employers.• You will be working on an inbound Telephone channel helping customers who are inquiring about employment status in line with government guidelines, general claims, payments, advances and impact of Covid-19/government support, change of details/circumsta