Role purpose:To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers.Hours: Thursday 9am - 8pm Friday 9am - 8pm Saturday 9am - 8pm Sunday 9am - 6pm Key responsibilities: Will be required to conduct activities for diagnostics, repair and replace PC''s, Laptops, Printers, and retail equipment with associated peripherals. This may also include basic Servers and relevant network activities in line with business requirements.Complete customer rebuilds and configuration to deskAssist other engineers in the delivery of service to our customers.Cover site roles where required due to planned or un-planned absenceCommunicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer''s SLA requirements.Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates. This will also include the completion of any part movements and RMA generation.Assist other engineers to carry out IMAC projectsEmbrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard. Will also be expected to work towards a basic knowled