Support Engineer - London (Hybrid, 2-3 days office-based) Salary: £35,000 - £45,000 + On call (£10,000 - £12,000) Company: Global Media Technology ProviderJoin a global tech company shaping how the world''s biggest studios and production houses connect and collaborate. This Support Engineer role sits at the heart of their London-based operations, delivering high-performance networking and media services to major names across film, TV, and streaming.Key Responsibilities Install, configure, and maintain network and platform equipment within client sites and the company''s private global media network Troubleshoot and resolve complex connectivity and platform issues, driving first-time fixes and root-cause analysis Provide responsive, customer-focused support via phone and email, meeting SLAs and ensuring high satisfaction Collaborate with engineering and development teams on escalations, provisioning projects, and continuous improvement initiatives Maintain documentation, knowledge bases, and configuration standards Participate in the 24/7 on-call rota (with additional pay) and occasional client visits Key Requirements 1-2 years'' experience in a technical support or network engineering role Solid grasp of networking fundamentals (TCP/IP, VLANs, routing protocols like BGP/OSPF/ISIS, MPLS) Hands-on experience with enterprise networking equipment - Fortinet, Cisco, Arista, Juniper, Palo Alto, HP, or Dell Exposure to Firewall configuration and IPsec VPN setup Basic Linux/Unix ad