Are you an experienced Customer Service Professional looking for a new and exciting challenge in the West Midlands liaising with large blue chip clients. Would you like the opportunity to work on a hybrid basis ? Are you excited with data and seeing results then this may be an opportunity for you next move. Our West Midlands client are in a serious period of growth and are looking for experienced Customer Service Professionals to join their team. They operate in a niche and growing sector and are market leaders in their sector. Key Responsibilities Every day is different, but your responsibilities will include: Delivering exceptional customer service by phone and email. Managing customer enquiries efficiently and professionally. Investigating issues and providing timely, accurate solutions. Analysing customer data to identify trends and support business decisions. Producing reports and working confidently with Microsoft Excel. Building strong relationships with customers and internal teams. Ensuring customer records are accurate and up to date. Supporting continuous improvements to customer processes and service. What''s on Offer £30,000 starting salary Hybrid working Annual bonus of up to 10% 25 days holiday plus Bank Holidays Birthday off Buy and sell holiday scheme Generous pension Life assurance Private healthcare options Excellent training and career progression Applicants must have the unrestricted right to work in the UK, as visa sponsorship is not available for ..... full job details .....