Temporary Customer Experience Team Leader Working week: Monday to Friday 9:30 - 5:30 (with the occasional Saturday and evenings for events in which you will receive time in lieu for) Contract: Ongoing with a possibility to go permanent Location: Edinburgh City Centre Salary: 15.11 per hour Start: ASAPOur client is seeking a proactive and customer focused Temporary Customer Experience Team Leader to lead their front facing team and oversee the day to day operation of a busy customer lounge environment.This is an excellent opportunity for an experienced supervisor or team leader who is passionate about delivering exceptional customer service, developing people, and creating a welcoming and engaging experience for customers and stakeholders alike.The Role As Customer Experience Team Leader you will lead, motivate and support a team responsible for delivering outstanding customer experiences while promoting the organisation''s products and services. You''ll oversee daily operations, coordinate staffing and workloads, support lead generation activities, and help drive engagement through events and customer initiatives.The role also involves coordinating customer events and identifying ways to increase visitor engagement and footfall within the lounge environment. Key ResponsibilitiesLead, coach and develop a team of customer facing colleaguesManage staff rotas and ensure appropriate daily coverageDeliver and maintain exceptional customer service standardsSupport lead generation ..... full job details .....