We are recruiting on behalf of a reputable, multi-franchise approved car dealership in Cardiff for the position of workshop controller. This is an excellent opportunity for an experienced professional to join a long-standing business with over 60 years of operation, offering a competitive salary package and substantial career development prospects. Benefits of the Workshop Controller:Up to 36,000 basic salary, dependent on experienceUncapped on-target earnings of 50,000 through hours sold and quality-based bonus schemesPersonal company carEnhanced annual leave entitlement increasing with service, up to 25 days plus bank holidaysStaff purchase discounts on parts, servicing, and labourAccess to manufacturer-accredited training, with a goal for all new starters to qualify as Service Technicians within 12 monthsWorkplace pension schemeExpenses-paid bi-annual staff events, including summer and Christmas partiesLong-term career progression within a reputable dealership groupDuties of the Workshop Controller:Oversee daily workshop operations for a team servicing an 11-ramp workshopLiaise with the Aftersales Manager to optimise workshop processesCommunicate effectively with customers to understand and relay their requirementsMonitor workshop and individual efficiency to meet key performance indicatorsManage the allocation of work based on team skills and capacityIdentify training needs and support team development as the Workshop ControllerCoordinate between workshop and service ..... full job details .....