POST TITLE: IT OfficerLOCATION: Central OxfordSALARY: 32 000COMPANY BENEFITS:Excellent Pension scheme (18%)Free access to 44 colleges in Oxford including Botanic GardensFree lunch provided (when kitchen is open)Free access to on-site gymLearning and developmentJob Role: You''ll join a small, collaborative team where everyone contributes across the full spectrum of support. With responsibilities ranging from first-line queries to advanced troubleshooting, this role is ideal for someone who enjoys variety and problem-solving at all levels. While support is the core function, you''ll also have opportunities to learn and grow through exposure to new technologies and involvement in project work. EXPERIENCE Excellent face-to-face customer service skills Extensive practical knowledge of Windows desktop operating systems (primarily Windows 11) Proven problem-solving and troubleshooting ability Solid understanding of workstation hardware Working knowledge of mobile operating systems (Android and iOS) Basic understanding of networking concepts and equipment Ability to produce clear and accurate documentation Basic knowledge of Active Directory Domain Services (AD-DS) principles (e.g. user authentication, group policies, organisational units) Desirable Hands-on experience administering Active Directory Domain Services (AD-DS) in a production environment Familiarity with audio-visual equipment Familiarity with macOS Awareness of IT security concepts Familiarity with virtualisation t