Job Title: IT Support AnalystLocation: Ipswich/hybrid on site 3x per weekContract: 6 months initially, Inside IR35We''re looking for an experienced IT Support Analyst to join the central technology function of a long-established international organisation, supporting users across its group of businesses.This is a hands-on 1st/2nd Line IT Support role, ideal for someone who enjoys working directly with end users, taking ownership of issues and providing a high level of customer service.The roleYou''ll provide day-to-day technical support across desktop, endpoint, Microsoft 365 and Windows environments, taking ownership of incidents and service requests through to resolution wherever possible.You''ll also support with identity and access management and work within established ITSM processes.What we''re looking for:Strong 1st/2nd Line IT Support or Helpdesk experienceSolid desktop and endpoint support experienceConfident supporting Microsoft 365 and WindowsExperience with identity and access managementExperience working with ITSM and ticket management systems (Halo preferable)Strong customer service and communication skillsComfortable supporting end users directly and professionallyA proactive approach to troubleshooting, with the ability to own tickets through to resolutionWe are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. ..... full job details .....