We are looking for an experienced, people-focused Operations Manager to lead the day-to-day performance of our growing home-care business. Reporting directly to the Franchise Owner, you will oversee service delivery, lead and develop key operational teams, and ensure both clients and Care Professionals receive an outstanding experience every day. This is a senior, hands-on role for someone who thrives in a fast-paced environment, enjoys leading teams, and is passionate about delivering high-quality, regulated care.The Role You will take ownership of the daily running of the business while helping to drive long-term growth and operational excellence. People Leadership Recruit, train, manage and motivate a high-performing team of Key Players. Create clarity around roles and responsibilities, setting expectations and driving accountability. Provide coaching, feedback and support to improve efficiency and effectiveness. Ensure employment legislation, equality, diversity, and health and safety requirements are consistently applied. Business Operations Deliver the Franchise Owner''s growth strategy and operational plans. Champion a strong service culture and commercial mindset across the business. Take full responsibility for day-to-day operations. Set, review and deliver against performance targets and budgets. Organise and coordinate operations to maximise productivity. Analyse management information and performance reports to identify risks, trends and opportunities. Qu