The Talent Set are delighted to be partnering with Switchboard to recruit a new Technical and Volunteer Support Lead, joining the organisation at a pivotal time as it embarks on an exciting review and development of its technology infrastructure. Technical and Volunteer Support Lead Salary: £35,000 Location: London with hybrid working (2 days per week in the office) Hours: 35 hours per week, with flexible options including compressed hours. For more than 50 years, Switchboard has provided information, support and connection to LGBTQIA+ communities across the UK. Today, the organisation delivers a nationally recognised service, supported by around 400 volunteers handling approximately 17,000 contacts each year through phone, instant messenger, and email. As the organisation continues to grow, Switchboard is investing in its systems and technology to ensure volunteers can continue delivering a high-quality service while meeting increasing demand. This newly created role will play a central part in that journey, helping the organisation understand, optimise and develop the technology that enables its vital services. Switchboard''s technology landscape has evolved organically over many years and currently includes Contact Centre as a Service (CCaaS), a bespoke WordPress-based platform, various functional applications and Google Workspace. The successful candidate will help manage these systems effectively, identify opportunities for improvement and act as the link between ..... full job details .....