The Company My client is a well-established and rapidly growing organisation specialising in commercial property and grounds maintenance. With a strong reputation for delivering exceptional service standards, they foster a supportive, collaborative environment where staff development and client relationships are at the heart of their success. Key Responsibilities: Act as a primary contact for customers, building strong relationships at all levels Log and manage incoming calls and emails Prepare and issue both operational and financial reports Liaise with customers to maintain high levels of service and compliance Collaborate closely with operational managers, service partners, and suppliers Produce quotations and reports for management approval About You We are looking for someone who is motivated, organised, and experienced in customer service. You will thrive in a fast-paced environment and confidently handle multiple priorities. Minimum 1 year in a customer service role Understanding of the facilities industry (advantageous) Strong communication and rapport-building skills Excellent organisational and time-management abilities Ability to work under pressure and follow structured processes Benefits include: Free parking Company pension Bonus scheme (after probation) 23 days holiday + 8 bank holidays 4 wellness days per year (after probation) Group Life Assurance Health and Wellbeing Programme Real Living Wage employer