Customer Service Administrator Erdington, Birmingham Service Centre b24 8HZ Salary: £26,562pa 40 hrs pw Monday-Friday Job purpose: To assist customer service team leader with call taking activity and data entry, serving the community in partnership with the NHS Wheelchair Service. This role will report to the Customer Service Team Leader. Key Responsibilities: Answering the telephone in a busy call centre environment whilst obtaining and verifying information from the client and inputting onto computer system Inputting and retrieving data from the in-house bespoke database. Scheduling Technicians daily run. Enhance organisation''s reputation by accepting ownership for accomplishing new and difficult requests. Problem solving by clarifying issues, researching and exploring answers and alternative solutions. Escalating unresolved problems Adhering to Equal Opportunities and Dignity at Work as per the company policy Any other duties relating to the role as requested by your line manager or the Company. Skills and Qualifications: Basic I.T. skills Good communication skills Accuracy at record keeping Training will be given. Additional skills/ experience Strong personable nature, team player, multi-tasking, customer focused, self-motivator and dependability. Confidentiality: While carrying out the work involved with this position, the role will become party to confidential information including service user information. It is of paramount importance that all information is ..... full job details .....