Are you a natural leader who enjoys bringing out the best in others and knows what it takes to deliver great lending decisions?Do you have experience in BTL Bespoke mortgages and thrive in a specialist lending environment where complex cases, commercial judgement and strong broker relationships are part of the day-to-day?If you''re ready to lead from the front, support your team and make a real impact, this could be the perfect next step. Apply today and let''s grow together at West One Loans.Key AccountabilitiesBe Responsible for the operational function of the department.Manage and support a team of Underwriters.Maintain a pipeline of cases.Ensure all sign offs are done in a timely manner.Ensure all credit papers are presented in the correct manner.Ensure all referrals are done in a timely manner.Developing staff and promoting self-improvement within the team.Be first point of contact in the absence of the Head of Mortgage Operations.Maintain broker relationships that are integral to the growth for WOSL.Promote our Team Ethic.Maintain and review all internal operational process documents ensuring the relevant information is captured that are used by the underwriting team.Take ownership of UAT testing requirements of the business, ensuring the underwriting operating system functions as required.Ensure Quarterly One-to-Ones are carried out with the underwriters, ensuring all training/development needs are met.Prepare and deliver 6 monthly/Yearly appraisals.Ensure all ..... full job details .....