HEAD OF ZOHO CRM (Development) Location: Northampton Hybrid (3-4 days office) Salary: - + Bonus + Benefits About the Company - High Growth and Innovation A rapidly expanding, technology-driven financial-services organisation modernising every aspect of its operations through automation, analytics and customer experience. The company is scaling fast, investing heavily in digital infrastructure and process optimisation using the Zoho ecosystem to connect sales, marketing, operations and finance. The Role - Strategic and Hands-On LeadershipThis position combines strategic vision with practical delivery. Approximately 50 % strategic and 50 % development, you''ll define and execute the CRM roadmap while personally leading core technical projects. You''ll manage a small Zoho team (Solutions Architect, Developer and Support Associate) and work closely with the Full Stack and Data Engineering teams to deliver scalable solutions that support new digital products and customer-facing web platforms. Key Responsibilities Lead and evolve the company''s Zoho ecosystem (CRM, Creator, Analytics, Flow, Desk, Campaigns). Design and implement automation, integrations and data models that link business systems end-to-end. Develop advanced Deluge scripting and API connections to streamline processes and improve data flow. Partner with stakeholders across Sales, Marketing, Operations and Finance to translate requirements into CRM enhancements. Mentor and develop the CRM team, establish best practic