Buckinghamshire Council | Amersham Crematorium
Grade 2 | Full-Time | 8-Week Temporary Assignment (Potential Temp-to-Perm)
Monday to Friday, 9:00am – 5:00pm
Amersham, HP7 0ND (Free On-Site Parking)

Pertemps is recruiting on behalf of Buckinghamshire Council for a compassionate and organised Bereavement Support Officer to join the team at Amersham Crematorium.

This is a rewarding opportunity for someone with strong administrative and customer service experience who can provide professional and empathetic support to bereaved families during a sensitive time.

The Role

- Working within a busy crematorium environment, you will provide administrative and reception support, acting as a key point of contact for funeral directors, bereaved families and members of the public.
- Welcoming visitors and providing reception cover
- Supporting bereaved families with sensitivity and professionalism
- Processing cremation and funeral documentation
- Liaising with funeral directors and stakeholders via email, telephone and face-to-face
- Data entry, scanning and maintaining accurate records
- Responding to customer enquiries and correspondence
- Supporting the wider team with general administrative duties
- The crematorium facilitates approximately 4,000 cremations each year, making this a varied and busy role where excellent communication and attention to detail are essential.

About You

- Previous administration experience within a busy office environment
- Strong customer service skills
- Excellent verbal and written English
- The ability to communicate with empathy and professionalism
- Good attention to detail and organisational skills
- Confidence using computer systems and Microsoft Office applications
- Experience dealing with sensitive situations or vulnerable customers would be advantageous