We''re looking for a strategic CRM leader to transform how we connect with our 20+ million customers. In this role, you''ll drive our customer engagement strategy across Markets and Airlines, leading the evolution towards automated, personalised communications that deliver real business impact.This role can be based from any of our headquarters in the market locations. The closing date for applications will be Tuesday 23rd June, we would encourage you to apply as soon as you can as the advert could close early.ABOUT OUR OFFERPersonal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health and well-being support, and more.Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams.Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.ABOUT THE JOBYou''ll shape and deliver our CRM strategy, creating a comprehensive 3-year roadmap that aligns with business objectives and drives customer lifetime value across all our markets.Leading large-scale campaign execution is at the heart of this role, where you''ll oversee programmes that reach millions of customers and generate significant rev