Job Title:Housing Liaison Team LeaderLocation:East LondonContract Details:Temporary, HYBRIDSalary: 23.61 - 30.69 per hourAbout Our Client:Our client is a forward-thinking London Borough Council dedicated to improving the lives of residents by fostering community engagement and providing exceptional housing services.Benefits and Perks:Competitive hourly rateOpportunities for professional developmentSupportive team environmentCommitment to equality and diversityFlexible working hours Responsibilities:Supervise and motivate a team of Housing Liaison Officers and Resident Service Officers.Manage workloads to ensure high performance and excellent customer service.Oversee multi-tenure and leasehold properties, prioritising the needs of residents and stakeholders.Handle first-line customer enquiries and formal complaints efficiently.Foster community engagement initiatives for a peaceful living environment. Essential (Knowledge, skills, qualifications, experience):Proven experience in managing high-performing teams.Strong knowledge of Housing Law and practical application of related legislation.Expertise in tenancy and leasehold breach management.Excellent communication and interpersonal skills.Relevant degree or at least 3 years of housing services experience. Desirable (Knowledge, skills, qualifications, experience):Experience in a large, complex organisation.Familiarity with multiple housing tenures and current housing issues.Ability to use technology for service delivery and comm