Division: Fashion Retail Academy Hours: Full-Time Working Pattern: Monday to Friday (37 hours) Contract: Permanent Location: FRA Academy: Electra House - London, Moorgate EC2M 6SE About EFI Group EFI Group has a bold mission to transform lives, careers and industries through pioneering, industry-led education in fashion, beauty and apprenticeships. Our vision is to deliver exceptional learning experiences, driven by innovation, inclusion, employability, and excellence. About the role As part of the FRA''s commitment to delivering the highest quality learning experience across our Apprenticeship provision, we are seeking an experienced and motivated Apprenticeship Operations Manager to lead and oversee the effective, efficient, and impactful administration of the department. This is a pivotal role responsible for ensuring the smooth running of apprenticeship administrative operations, with a strong focus on quality, consistency, and continuous improvement. You will manage all aspects of apprenticeship-related administration while also coaching, training, and supporting a team of Apprenticeship Coordinators and Administrators. This role offers an exciting opportunity to join the FRA at a key stage of its growth and diversification strategy. The successful candidate will play an important part in shaping and strengthening operational excellence, helping to ensure outstanding outcomes for both learners and employers. About you Qualifications: Relevant professional qualifi