Automotive Workshop Controller Heathrow Our client, the UK''s largest top brand commercial vehicle dealership, is seeking for a Workshop Controller to join their team. The ideal candidate will be committed to guiding the workshop team to deliver exceptional customer service, whilst ensuring profitability, and that all company policies and procedures are adhered to at all times, and will take a lead on at site level. Role: Automotive Workshop Controller Hours: 45 hours, Monday to Friday and Saturdays on rota Location: Heathrow Key Responsibilities: Ensure the workshop processes are followed for every job. Receive job cards from service reception, pre-time each job and allocate work to technicians, in order to maximise sold hours and monitor progress of job. To monitor workshop loading and ensure continuity. Obtain authorisation for any additional work required, either through service reception or by direct contact with customer. Oversee MOT, to ensure quality and compliant workmanship and a first time pass rate. Be responsible at site level for the upholding and implementation of HandS processes and policies to ensure the safety and well-being of the team, customers and visitors to site. Lead and attend monthly HandS site meetings. Ensure all warranty items are identified for each job and that parts replaced are labelled, appropriate documentation completed and passed for action. To supervise, develop and train the workshop team, to achieve the highest possible levels of perf