About the Role: We are seeking a skilled JSM Administrator to manage, configure, and optimize our service management platform supporting complex, multi-workstream digital transformation programme within a critical national infrastructure environment. The ideal candidate will ensure efficient IT service delivery, maintain workflows, and support business teams by enhancing automation, reporting, and system integrations. Key Responsibilities: Administer and maintain Jira Service Management (JSM) cloud environments Configure and customize: Projects, request types, workflows, screens, and fields SLAs, queues, and customer portals Manage user access, roles, groups, and permissions Develop and maintain automation rules to streamline service processes Integrate JSM with other tools (eg, Confluence, monitoring systems, APIs) Monitor system performance, usage, and health Troubleshoot issues and provide technical support to users Design and maintain reports and dashboards for stakeholders Implement best practices aligned with ITSM frameworks (eg, ITIL) Support upgrades, migrations, and new feature rollouts Identify process inefficiencies and recommend improvements Maintain documentation for configurations and processes Ensure compliance with organisation standards Required Skills andamp; Experience Over 10 years of IT Industry experience Over 5 years of hands-on experience with Jira Service Management (JSM) administration Strong understanding of Jira configuration (workflows, schemes