Job Title: Deputy Renewals ManagerLocation: Unity Insurance, Lancing, West Sussex, BN15 8UWSalary: £37,800 per year, Band F, Level 3Hours: Full-time, 35 hours per week - 5 days a week during probation. Option to work from home up to 2 days a week after probation.Contract: Permanent About the Role: This role sits within a young, diverse team united by a strong commitment to excellent customer service. As Deputy Renewals Manager, you will oversee and coordinate work across part of the Renewals team, providing day-to-day leadership, coaching, and technical support. What you''ll do as a Deputy Renewals Manager: Lead and motivate a telephone-based renewals team to deliver high-quality customer serviceAct as Deputy to the Renewals Manager, supporting income targets and day-to-day performanceCoach and performance-manage team members, acting as first point of escalationOversee renewals, MTAs, new business, claims and queries with a focus on accuracy Build strong relationships with charity clients and identify opportunities to retain and grow business What we''re looking for as a Deputy Renewals Manager: Experience in commercial insurance and insurance brokingLeadership or supervisory experience within renewals or existing businessStrong knowledge of FCA regulation, TCF and compliance requirementsConfident communicator with excellent customer service and complaint-handling skillsA proactive approach with the ability to drive performance and commercial results Benefits We''re proud