Customer Services Advisor Leeds 27,000- 28,500 DOEHours: Monday to Friday, 8:30am-5:00pm (30-minute lunch)We''re delighted to be recruiting for a Customer Services Advisor to join a well-established and growing company based in Leeds, supplying independent retailers across the UK and internationally.This is an excellent opportunity for a customer-focused, organised and proactive individual to join an established Customer Services team of four, reporting directly to the Customer Service Manager.The role is varied and fast-paced, combining day-to-day customer service with order management, production tracking and cross-departmental coordination. You''ll play an important role in ensuring customers receive a first-class service, while keeping orders on track and communicating effectively with both internal teams and overseas production partners.The RoleAs Customer Services Advisor, you will be responsible for managing customer enquiries and orders from initial contact through to delivery, ensuring queries are handled efficiently and customers are kept informed throughout the process.Key ResponsibilitiesManage customer enquiries via telephone and email, including responsibility for a shared inboxBuild strong, professional relationships with customers and provide a consistently high level of serviceAdvise customers on garment lead times, production schedules and delivery expectationsHandle order queries, amendments and complaints promptly and professionallySupport the onboarding ..... full job details .....