Team/Role Overview

Serving clients in 95 countries, Services provides integrated payments and collections, liquidity management, short term financing and trade financing, Investor Services (including Custody, Fund Services and Execution Services) and Issuer Services solutions to multinational corporations, financial institutions, public sector organisations and mid-sized corporate clients with global needs. These services are supported by on-the-ground local market expertise, innovative technologies, customized data solutions and a wide range of solutions that can be tailored to meet clients'' needs.The Financial Crime and Reputational risk team is responsible for proactive, effective, and sustainable risk management within the Services business, one of Citi''s five interconnected business lines.The Services Financial Crimes and Fraud Risk Director is a first line role responsible for supporting the Services businesses in managing and mitigating financial crime, and specifically fraud risk end-to-end. This role will work with global and regional Products, Business Risk, Operations, Technology and Compliance teams to identify and assess emerging risks and ensure an adequate control infrastructure is in place to manage fraud risk. The role holder will map and assess existing controls, focusing on effectiveness and adherence to global and local policies and applicable regulation.The role will assist in identifying control issues, conducting root cause assessment, ensuring robust issue resolution and appropriate escalation. The individual will work with counterparts across Citi lines of business to respond to threats, share best practices, and support management of financial crime and other regulatory risks across the firm.The role requires a broad understanding of fraud as it manifests in Services products, with grounding in risk management, compliance and operational controls, together with industry and peer best practices.Key objectives of the Services fraud risk management frameworkEnsure the operating model within Services is clear and consistent with appropriate expertise and accountability, supported by structured training and awareness programs to manage fraud riskAlign Services risk appetite with business outcomes for relevance at product and country levels; operate within the set risk appetiteArticulate control design requirements and ensure objectives are defined at appropriate risk categories for consistent design and effectivenessOversight of Management Control Self-Assessment (MCA) and supplementary assessments, with clear reporting of insightsEmbed risk management practices, insights and tools into day-to-day processes and decision-makingWhat you''ll do

Understand business-owned products, services, and related fraud controls and processes (e.g., customer, relationship, and transactional screening)Provide fraud compliance/risk management subject-matter expertise to ensure a coherent control environmentSupport design and ongoing adaptations of the fraud control framework for effective risk management across ServicesDrive execution to ensure compliance with applicable laws, rules and regulationsEnsure risk mapping and clear control ownershipAssess risk appetite breaches and maintain a robust path to green to remediate breachesCreate aggregated fraud risk pictures for ServicesEngage with the 2nd line of defence to ensure coordinationEscalate significant risk issues and control concerns to the Services Financial Crimes RCF and BRCCSupport assessment, design and/or implementation of fraud risk tools across Services'' ProductsMaintain robust partnerships with business heads, operations, technology and the second line of defenceEngage early on new initiatives to support commercial priorities and risk policiesReview control processes to ensure alignment with policy and business expectationsEnsure controls are implemented with appropriate documentationServe as an escalation point for fraud eventsCollaborate with in-business risk teams for a holistic fraud risk approachIdentify opportunities to streamline processes and improve client experience while maintaining fraud risk controlsSupport timely responses to regulatory inquiriesWhat we''ll need from you

Significant direct experience as a senior risk professional in a large financial services organization with responsibility for managing fraud risks and related operational processesEstablished fraud subject matter expertise across External, Internal and First Party Fraud and ability to work with other financial crime disciplinesProven expertise in risk management including process and controls engineeringStrong knowledge of operational risk management frameworks in a global organizationExperience in crisis management and turnaround situationsStrong experience in Financial Services, in Financial Crime and/or Compliance or Business/Product Operations and/or Risk and ControlsExcellent interpersonal, oral and written communication skills; able to communicate with senior stakeholdersAble to work independently and deliver to strict timelines and quality standardsAble to drive change across a global organizationProven people and team management skills; project management and change capabilities are essentialSelf-sufficient, able to prioritise and multi-task in a dynamic environmentDemonstrated analytical and problem-solving skillsBachelor''s degree required; master''s degree desirableManagement and Leadership Characteristics

Experience managing large, enterprise-wide risk programs in a financial services organizationUnderstanding of Citi Services products and how risk practices contribute across the companyProven track record of stakeholder management and leading sustained changeAbility to articulate purpose and vision for risk managementStrong listening and communication skills at senior management levelLeadership skills across diverse teams; collaboration across boundaries to deliver resultsApproach of continuous improvement to solve root causes and standardize processesStrong communication skillsWhat we can offer you

We work to have a positive financial and social impact and put employees first with competitive benefits. By joining Citi London, you will be part of a business casual workplace with a hybrid model (up to 2 days at home per week) and a competitive base salary, plus benefits:Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenureDiscretionary annual performance-related bonusPrivate medical insurance optionsEmployee Assistance ProgramPension PlanPaid Parental LeaveEmployee discounts for staff and their familiesAccess to learning and development resourcesAlongside these benefits Citi is committed to an inclusive workplace where everyone can bring their whole self to work.Sounds like Citi has everything you need? Then apply to discover the full extent of your capabilities.Job Family Group: Risk Management; Job Family: Enterprise Risk; Time Type: Full timeMost Relevant Skills

Analytical Thinking, Business Acumen, Constructive Debate, Escalation Management, Issue Management, Policy and Procedure, Policy and Regulation, Risk Controls and Monitors, Risk Identification and Assessment, Stakeholder Management.Other Relevant Skills: For complementary skills, please see above and/or contact the recruiter.Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools, review Accessibility at Citi. View Citi''s EEO Policy Statement and the Know Your Rights poster.

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