Education and Qualifications: 1. GCSEs or equivalent, including English and Maths (minimum). 2. NVQ Level 2/3 in Business Administration (desirable). 3. It would be an advantage if you had industry training or certification (e.g., Fire Safety Awareness, Electrical Safety admin courses) but this is not essential. Experience: 1. 3+ years of administrative experience, preferably in a technical, engineering, or construction environment. 2. Prior experience in the fire safety or electrical services industry (highly desirable). 3. Experience coordinating service schedules, engineer diaries, and customer appointments. 4. Familiarity with reactive maintenance, planned preventative maintenance (PPM), and compliance documentation is preferable. However coming from a similar environment would also be acceptable. Skills and Knowledge: 1. Strong organisational and multitasking skills the ability to manage multiple jobs, engineers, and deadlines. 2. Proficiency in office software (Outlook, Word, Excel, Teams) is essential. 3. Experience using industry-specific software (e.g., IBMS, Joblogic, Clik, or similar CAFM systems). 4. Understanding of fire alarm, emergency lighting, and electrical testing processes and terminology (desirable). 5. Knowledge of compliance documentation such as Fire Alarm Certificates, Electrical Installation Condition Reports (EICRs), etc. Communication and Interpersonal: 1. Excellent verbal and written communication skills professional and customer-facing. 2. Confi