Operations and Dispatch Administrator, permanent position, based in Letterkenny, Donegal Your new company Are one of Europe''s leading official, premium sports and event ticketing/hospitality providers with a diverse portfolio of options across many sports and events. They have appointed Hays to recruit an Operations and Dispatch Administrator to join their team. This is a full-time permanent office-based role. Working hours are 9am to 5pm, and you will work shifts from Monday to Sunday.Your new role As Operations and Dispatch Administrator, you will be responsible for administering and dispatching client orders. Liaising with clients to facilitate requests specific to their orders. You will prepare and maintain key files/data related to weekly events. Respond to calls, emails, and urgent enquiries/orders from staff, clients, and suppliers during weekend hours. Process client orders and payments. Assist in maintaining and updating information on a bespoke CRM/booking system. You will provide a high level of customer service, ensuring all client queries are resolved promptly and professionally. You will also undertake other ad-hoc administrative duties as required. What you''ll need to succeed As Operations and Dispatch Administrator, essentially, you will be able to demonstrate previous experience in Administration and customer service. You will be highly organised, diligent, and methodical in your work. Competent in all aspects of the Microsoft Office Suite. A strong abil