Pensions Administration Team Manager As a Pensions Administration Manager at Isio, you will lead a team of pensions administrators to deliver exceptional service to clients and scheme members. You will ensure accurate and timely processing of pension scheme tasks, compliance with regulatory requirements, and continuous improvement processes. This role is pivotal in maintaining Isio''s reputation as a trusted partner in pensions administration and driving operational excellence, whilst supporting your team in their professional development journey with Isio.This role can be based in our Croydon, Reading, Birmingham, Bristol, Manchester, Leeds Glasgow or Edinburgh office with a hybrid workstyle.What does the role entail?Manage, mentor, coach and motivate a team of pensions administrators, fostering a culture of collaboration and high performance. You will conduct regular performance reviews, identifying training needs, and support professional development.Monitoring the performance of the team against agreed Service Level Agreements (SLAs) and taking steps to maintain high levels of service as required.Monitoring and managing team workloads to ensure distribution aligns with team capacity and client priorities.You will be the key contact for clients and trustees, building strong relationships, and for scheme members, acting as a point of contact to address any concerns.You may also be involved in managing the delivery of routine project work (such as annual pension increase exe