Helpdesk Administrator
-28,00030,000
Monday- Friday 8am-5pm (hour one lunch unpaid)
Rochester
My exclusive client based in Rochester is looking to recruit an additional Scheduling Administrator to their talented team! This client is looking for a bubbly and outgoing personality and a vibrant work ethic. You could be looking for your first administrator role/ someone experienced scheduling engineers for works/ administrator in the FM industry. You will be joining a company who reward their team with a laid back feel with being at the heart of their engineers.
Day to day of the Scheduling Administrator:

• Manage the shared inbox with the team and the client portals.
• Submitting supplier invoices to client''s accounts to ensure they are added onto the total invoice to clients.
• Providing excellent customer service to clients and engineers ensuring all parties involved are happy.
• Tracking the engineers understand who is where and where to delegate new jobs to.
• Building strong relationships with engineers to ensure the meet business expectations.
• Overtime you will be building quotes for clients and following these up.
• Prioritising set clients over reactive jobs that come in.
• Raising and closing down job tickets onto the portals and internal system.
• Gaining job reports from engineers and following up for additional information when required.

Requirements of the Scheduling Administrator:

• Bubbly and outgoing personality.
• You could be looking for your first administrator role/ someone experienced scheduling engineers for works/ administrator in the FM industry.
• Good customer service skills.
• Good work ethic to progress.
• Attention to detail.
• Fantastic communicator.
• It Literate.

Benefits:

• Regular rewards and salary increments.
• Great working environment.
• Internal progression to senior roles.
• 20 days holiday plus bank holidays.
• Team socials.
• Gym Membership.
• Pension scheme.
• Onsite parking.

If you are interested in this Customer Service Advisor opportunity, please contact El on (phone number removed) opt 2 or hit APPLY!