IT Support Analyst Stoke-on-Trent (ST5) Permanent 28,000 - 32,000 DOE Looking to take the next step in your IT career? We''re excited to be partnering with a well-established and growing organisation that is investing heavily in its technology function. As part of their continued expansion, they''re seeking a proactive and customer-focused IT Support Analyst to join their team. This is an excellent opportunity to become a key member of a supportive IT department, where you''ll play a vital role in ensuring colleagues across the business receive exceptional technical support. If you enjoy solving problems, helping others, and working in a fast-paced environment, we''d love to hear from you. What you''ll be doing: Acting as the first point of contact for all IT-related queries and technical issues Diagnosing, triaging and resolving hardware, software and system issues Providing proactive support to minimise downtime and maintain business continuity Monitoring system performance and escalating complex issues where required Maintaining accurate records of incidents, requests and resolutions Assisting with the maintenance and updating of desktop applications and network infrastructure Supporting system upgrades, deployments and rollout projects Working within agreed service levels and ensuring a high standard of customer service What we''re looking for: Previous experience in an IT Support, Service Desk or Technical Support role Strong knowledge of Microsoft Windows (Client an